Shipping and returns
Each DANIELLECAMPBELL piece is handcrafted, which means we make all of our items to order. Our production times vary depending on the nature of the piece, you can view these times on the description of each product. Please note these production times are for business days (Mon-Fri). We try to accommodate rush orders whenever possible, so contact us at [email protected] prior to placing your order if you require a early delivery date. Once your order is complete, packaged and dispatched, an automated email notification will be sent to you; providing a tracking number so you can track your consignment's journey. Please note: DANIELLECAMPBELL is not liable for any late deliveries caused by third-party courier companies. We kindly ask our customers to provide correct information, as DANIELLECAMPBELL cannot be held liable for incorrect deliveries due to input errors. Australia Post is a trusted service and, as such, DANIELLECAMPBELL will not refund or replace orders that have been scanned as delivered. Please contact us here if you require any further information.
ORDERS WITHIN AUSTRALIA
All orders over AUD$500 will receive complimentary delivery. Australia orders are shipped via Australia Post Express Service with a next day delivery guarantee (within the Australia Post network). For orders under AUD$500, this service is AUD$10.
We are currently not shipping internationally through the online store but if you would like to make an international purchase, please contact us
RETURNS / EXCHANGE POLICY
Due to the custom nature of our products all sales are final. However if there is an issue with the item or you have a specific question please, email us at [email protected]
EXCHANGE FOR SIZE
While we are more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered. For an accurate ring size, we offer a ring sizer available for purchase or alternatively visit your local jeweller and ask them to size your finger for you. Please note customers are responsible for the return shipping of their order as well as the re-shipping fee back to them.
FAULTY ITEMS AND REPAIRS
All jewellery is quality checked by a specialist jeweller, however, from time to time, there may be a rare fault. If you receive a faulty product, we will gladly repair or exchange the original piece if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:
- Your order #
- Your full name and address
- Photographic evidence of the fault along with a brief description
Please note that wear and tear during the course of normal use is not considered a fault. DANIELLECAMPBELL jewellery is delicate in nature and should be handled carefully. On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received. Please contact us here if you require any further information.
If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible. Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.